FAQs

 

  • Frequently Asked Questions

    1. What is Earthly Jewels Boutique? Earthly Jewels Boutique is a whimsical handmade craft shop. We specialize in unique creations such as fused glass jewelry, resin art, crochet amigurumi, fabric accessories, totes and bags, and other delightful handmade treasures.

    2. Do you offer custom orders? Yes! We love creating personalized items. If you have a specific design or idea in mind, feel free to reach out to us via our contact page, and we’ll do our best to bring your vision to life.

    3. Where do you ship to? Currently, we ship within the United States and select international locations. Shipping options and costs are displayed during checkout.

    4. How long will it take to receive my order? Most items are handmade to order, so please allow 3-5 business days for crafting before shipping. Shipping times vary depending on your location but typically range from 3-7 business days within the U.S.

    5. What materials do you use? We use high-quality materials like fused glass, eco-friendly resin, durable crochet yarn, and premium fabrics. Each item is crafted with care to ensure longevity and beauty.

    6. Can I return or exchange an item? We want you to love your purchase! If you’re unsatisfied for any reason, please contact us within 7 days of receiving your order. Returns and exchanges are accepted for unused, undamaged items, though custom orders are non-refundable.

    7. Do you sell wholesale? Yes, we offer wholesale options for select items. If you’re interested, please email us at [insert email address] with your inquiry, and we’ll be happy to discuss wholesale opportunities.

    8. How do I care for my handmade items?

    • Fused Glass Jewelry: Store in a dry place and clean with a soft cloth. Avoid dropping as glass can break.

    • Resin Items: Keep out of direct sunlight to prevent yellowing. Wipe gently with a damp cloth if needed.

    • Crochet Plushies: Spot clean with mild soap and water. Do not machine wash or dry.

    • Fabric Accessories & Bags: Spot clean or hand wash gently with mild soap. Air dry flat to maintain shape.

    9. Do you attend craft markets or fairs? Yes! We love meeting our customers in person. Check our website or follow us on social media to see where we’ll be popping up next.

    10. How can I stay updated on new products and events? Sign up for our newsletter to receive updates about new products, exclusive discounts, and upcoming events. You can also follow us on instagram, YouTube and TikTok to stay connected.

    11. I have another question. How can I contact you? Feel free to reach out to us via the contact form on our website or email us at earthlyjewelsboutique@gmail.com We’re always happy to help!